Policies

1. Rental Fees1.1 Rental Items
Let's Bounce Party Rentals LLC (hereinafter, "LBPR" or "Company) agrees to rent to the Customer (hereinafter, "Customer" or "Renter") the items described in the invoice (hereinafter, "Rental Items") for the Customer's event (hereinafter, "Event") scheduled for the event date.
1.2 Reservation Length
All reservations are for an 8-hour period unless otherwise requested/approved. If the Customer rents items for less than 8 hours, the charges will not be prorated.
1.3 Rental Fees
Customer agrees to pay LBPR the fees (hereinafter, "Rental Fees") specified in the invoiced Rental Items List. Rental fees are for the time the Rental Items are reserved or out/away from LBPR's possession, regardless if the items were actually used by the Customer. No refunds will be given for unused Rental Items.
1.4 Multi-Day Rates
Multi-day rates are usually discounted up to 25% due to not having to set up multiple times. However, if an event is at a public location or unsecure from risk of theft/damage/weather, LBPR will not approve a multi-day discount. This is due to LBPR having to travel, set up, and take down multiple times. SEE POLICY #6.
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2. Payment Schedule2.1 Initial Payment (Deposit on Invoice)
Customer agrees to pay a non-refundable deposit (the "initial payment") of 25% within 24 hours of receiving an invoice. LBPR will not reserve Rental items for the Event Date until Renter makes the Initial Payment. This 25% is applied to the total balance.
2.2 Final Payment
Customer agrees to pay the remaining balance of rental items, along with any additional fees for delivery charges, event rescheduling, or rental items additions/substitutions (the "Final Payment") 7 days before the Event Date. Payments not arranged or communicated will result in cancelling of event without refund of initial payment deposit.
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3. Late Fees and Return3.1 Late Fees
In the event the Customer does not pay the Final Payment, LBPR has no obligation to rent the Rental Items to the Customer, and the Company may terminate this Agreement and retain the initial payment.
3.2 Late Payments
If customer/organization is late on payment, LBPR will charge a $100 late fee for checks/payment received up to 7 days after the event, and up to a $250 late fee for payments received 8-30 days after the event. Payments not fulfilled after the 30 day mark, LBPR will proceed with legal action.
3.3 Late Return
If Rental Items are not returned on the specified date and time on the Rental Items List, Renter agrees to pay the full Rental Fees for each day thereafter until the Rental Items are returned, or up to fourteen (14) days, at which time the Renter agrees to pay the full replacement fees.
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4. Form of PaymentCustomer agrees to make payments to LBPR in the form of cash, check, or electronic, credit, or debit card payments through Stripe. Local personal checks/business checks are accepted (payable to Let's Bounce Party Rentals LLC). Returned checks are subject to a $35 charge.
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5. Damaged or Missing Rental ItemsRenter (or Renter’s representative, such as a professional event coordinator) has the right to inspect all Rental Items upon delivery and/or receipt, prior to the start of the Event, and should initial the delivery inventory sheet that Company provides upon delivery. Renter may waive this right to inspect.
5.1 If Renter discovers damaged or missing Rental Items prior to the start of the Event, the Renter agrees to notify Company immediately. LBPR will make attempts to replace the item, and if not, will refund the full amount of that single item. Renter agrees that any damaged Rental Items will not be used at the Event.
5.2 Renter agrees to pay for any damages occurring after the Rental Items are delivered to Renter. Damages are the sole responsibility of Renter, whether actually caused by Renter, Renter’s guests, Event venue staff, etc. Damages beyond normal wear and tear may include, but are not limited to, heavily stained items, punctured vinyl, rips or tears, burns, and/or excessive amounts of breakage.
5.3 Renter agrees to pay for the replacement cost of lost, stolen, totaled, or permanently modified Rental Items, including packaging supplies not returned.
5.4 Damage Deposit
Renter agrees to pay a damage deposit seven (7) days prior to the Event Date. Damage deposit amount is reflected on the invoice. This deposit is included in the Final Payment. This damage deposit is refundable in the event the inflatable and all components are returned without damage/extreme filth (example: Mud on a dry-only unit). The damage deposit may be forfeited to LBPR (in its entirety or partially) if the inflatable incurs damage or requires excessive cleaning as a result of breaking any of the "Bounce House Guidelines of Use." Example: Face paint stains,
confetti stains, silly string, mud on dry-only unit, etc.
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6. DeliveryLBPR includes delivery within 20 miles for our large equipment.
Outside of that radius, renter agrees to pay a delivery fee (the “Delivery Fee”), if any, which is based upon those Rental Items itemized on the Rental Items List. If Renter adds or changes Rental Items, or requests revised delivery/retrieval dates/times from the original booking, Company may increase the Delivery Fee.
6.1 Renter acknowledges the inflatables/tents/dunk tank require professional setup and take-down services by LBPR. LBPR Event Staff can be present during the Event upon request and additional charge. Renter must notify LBPR of their request for a staffed event upon booking.
6.2 Locations over 20 miles from LBPR may require paying LBPR staff to remain in town for the duration of the Event due to travel costs/time constraints. If this is the case, LBPR will notify the Renter on the invoice of the additional hourly "stay-in-town" charge for its delivery staff.
6.3 Locations over 40 miles away from LBPR may be subject to additional travel fees. Locations over 40 miles away also have a pickup cutoff (example: no later than 7pm). LBPR will approve events that end later than 7pm on a case-by-base basis.
6.4 Renter (or Renter’s representative such as Event Staff) must be present at the Event site during the agreed-upon time(s) and ensure Company has full access to the premises.
6.5 It is the responsibility of the renter to confirm permission to use public spaces. Please clear setup with park boards, schools, or other public spaces. If proof of insurance is needed, please email us at [email protected]
If LBPR attempts to deliver a unit and is denied entry/setup in the public space, customer will not receive a refund.
6.6 Overnight rentals.
Overnight rentals are not permitted unless approved by LBPR. Overnight rentals are heavily dependent upon: event type, location, weather, wind, location security, theft risk, and risk of animals having access to the units.Recipient initial

7. Site Requirements/PreparationSetup: Inflatables can be set up on grass, concrete, or asphalt. NO SAND. Inflatables may also be used indoors. Hills or slight inclines in the setup area should be a maximum of 5 degrees. Gates, doors, and walkways must be a minimum of 3.5 feet wide for all inflatables. Slide needs clearance of 4 feet wide.
7.1. Site Preparation:
7..1.1 The customer must make sure the setup area is ready (i.e. lawns mowed, vehicles/obstacles out of the way, animal feces removed, setup location cleared) before the driver is scheduled to arrive.
LBPR is not responsible for damages, alterations, or cosmetic changes to surface areas caused by our rented products setup for any amount of time. Inflatables may ruin grass or turf. If there is a concern about the setup area being damaged or altered, please choose a cement setup area as a setup location. Water slide may also cause discoloration of grass and mud.
7.1.2. Underground Utilities:
The customer assumes responsibility for any damage to underground utilities, landscaping, and water lines resulting from product setup. LBPR does not assume responsibility for utilities damaged by installation. Please be ready to inform the driver of the existence of any underground utilities (i.e. sprinkler systems, phone lines, gas lines, septic system, etc.), that may interfere with the ability to stake and/or anchor products.
It is recommended you contact DIG RITE at 8-1-1 or 1-800-DIG-RITE (344-7483) before our arrival to be informed of any underground utilities in your area. LBPR will not be liable for damages to private or city/county property if the customer, or person coordinating on behalf of the customer, does not notify the driver where to or not to anchor the rented products.
7.1.3 Negligence
If the driver is not able to set up the unit because of the customer's negligence to inform of any steps, suitable surface, or access requirements the LBPR will have to cancel the order as "Undeliverable" and a delivery/cancellation fee will be charged.Recipient initial

8. Electricity Requirements8.1 Electricity Outlets:
Electricity outlets must be capable of providing a dedicated minimum of 15 Amps for each inflatable. Make sure the electric outlet you intend to use is equipped with a Ground Fault Circuit Interrupter (GFCI, most new electric outlets are). Electric is also needed for the tent lights.
Please check all electricity outlets you plan to use for LBPR products to ensure there will be an adequate supply of electricity. Insufficient electricity can create major problems during the course of the rental period including shorting our blowers, fire, etc.
8.2 Extension Cords:
LBPR will provide extension cords for up to 100ft away from electric source. LBPR is not responsible for damage caused by or faulty/shorted circuit breakers, or power outlets, malfunctions, and damages caused by the use of our equipment including generators, electric blowers, extension cords, and powered rental products. Customers can contact LBPR with any questions, prior to delivery, if there are power concerns.
8.3 Generators:
Generators rented through LBPR can last up to 4 hours with the gas provided. Additional hours will require additional gas (Premium 91) to be purchased. LBPR will permit use of customer's generator if it provides the necessary power needed.Recipient initial

9. Terminating the Agreement (Cancellation Policy)In addition to any other obligations set forth in this Agreement upon termination, if Renter terminates this Agreement in full for any reason, the Renter agrees:
9.1 To make all terminations in writing, text, phone call, or email.
9.2 The Initial Payment identified in the Rental Invoice is non-refundable regardless of when the
notice of termination is given (special terms apply for weather or wind cancellation).
9.3. Termination by Company
In addition to any other obligations set forth in this Agreement upon termination, if Company terminates this Agreement, the Company will refund all fees to the Renter.
9.4 Reschedule Policy
If Renter reschedules the Event Date, Renter agrees to give notice to the Company of Renter’s intention to reschedule the Event Date and, if known, identify the new date for the Event as soon as possible (hereinafter, “Rescheduled Event Date”).
Company cannot guarantee the availability of the Rental Items on the Rescheduled Event Date. The initial payment can be transferred to a rescheduled event. Rescheduling must be done four (4) days before the Event Date (unless due to weather/rain delay).Recipient initial

10. Rain & Weather Cancellation PolicyIn case of forecasted rain or severe weather conditions (high winds/gusts equal to and exceeding 15mph during your rental date/time), the customer is allowed to cancel by 6pm the day before and receive a full refund.
Customers MUST contact LBPR and cancel by 6pm on the day before their rental date (voicemail and emails/texts before 6pm are okay for cancellation). If the customer cancels the order, it will be canceled for the rest of the rental period with no guarantee that LBPR can deliver if weather conditions get better.
If there is less than 50% chance of rain/high wind (hereinafter defined as greater than or equal to 15mph gusts) the customer may go ahead with the order. LBPR will deliver the order if it is not raining/high winds at the time.
However, if it does start to rain/high winds during the rental time, LBPR reserves the right to cancel the order, due to safety concerns, with NO refund provided. Customer may also incur additional cleaning fees of up to $150/unit if the units are dry units and are rained on and/or muddy.
LBPR WILL cancel and refund any event that has greater than 15mph winds in the forecast or
greater than a 60% rain chance.
Safety is our #1 priority. This is non negotiable due to insurance. LBPR will contact you in the days before your event to prepare you for this. We use NOAA and the National Weather Service data to make these decisions.
If the customer decides to cancel an order once the LBPR driver has already arrived at their location then LBPR reserves the right to charge the customer a cancellation fee for not contacting before delivery time.Recipient initial

11. Limitation of Liability, Indemnification11.1 Release of Liability
Renter agrees that, to the fullest extent permitted by law, Company’s maximum total liability for any claims, breaches or damages by reason of any act or omission shall be limited to the amount of the Rental Fees actually paid by Renter.
Renter agrees that, to the fullest extent permitted by law, Company is not liable for any claim for emotional distress, mental anguish, punitive damages, consequential damages, lost profit, loss of enjoyment, lost revenues, or replacement costs, whether or not foreseeable or arising from any negligent act or omission on the part of any person.
Renter acknowledges that inherent risks and dangers accompany the use of inflatables and other items. These risks include known and unanticipated risks such as property damage, physical injury, paralysis, death, or other damage or injury to participants or property.
Those risks include but are not limited to falling, slipping, crashing, and colliding. Renter expressly agrees to assume the risk of the use of the Rental Items, and agrees to release, indemnify, defend, and hold harmless Company and its employees, agents, and independent contractors for any injury, property damage, liability, claim, or other cause of action arising out of or related to Renter’s Event and the actions of Renter or Renter’s guests, including but not limited to injuries sustained by Renter or Renter’s Event guests while using the Rental Items. Renter acknowledges that these limitations reflect a fair allocation of risk and that Company would not enter into this Agreement without these limitations on its liability.
11.2 Reports of Damage/Injury to Participants or Property
Renter agrees to report any damage, injury, or claim to LBPR within five (5) days of the event date; failure to do so will result in negligence from the Renter and the release of liability or responsibility from LBPR.Recipient initial

12. Supervision of Inflatables/Large Items12.1 Rules
Customer is responsible for supervising the safety and conduct of all people using LBPR products. There MUST be a responsible and mature adult supervising the operation of the products AT ALL TIMES!
Safety of all people using products is the responsibility of the person supervising. All products come with safety rules (usually located on the front of the unit) which need to be read and understood by any and all people supervising.
Safety rules can be found on device, on the LBPR website, and the sign board at the event. It is the Customer's (and every guest's) responsibility to view and read these guidelines and ask questions if they do not understand any part of the terms.
Participant inside the dunk tank MUST be 18 years old, over 5 ft tall, and able to swim. Maximum weight 250lbs. NO CHILDREN IN TANK DUE TO DROWNING RISK. Participant MUST use the ladder to climb. DO NOT LEAN AGAINST set to bring yourself up. Using the seat to climb can result in serious injury.
Jousting Ring: Participants MUST wear helmets at all times. Close supervision is required to ensure safety of all patrons. NO MIS-MATCHED players (example: adult vs. child). Only 2 players at a time.
Wrecking Ball: Participants MUST wear helmets at all times. Only 4 at a time. NEVER hang from the wrecking ball.
12.2 Rule Violations
Participants inside the units SHOULD NOT, AT ANY TIME, be allowed to do anything that is/are prohibited by the safety rules. Blatant disregard for the safety rules may result in physical injuries and/or additional fees; including any food, silly string, or items not allowed.
*A fee of up to $250.00 may be applied for products returned with any food, silly string, dish soap, face paint stains, or prohibited items found inside.
*A cleaning fee of up to $150.00 per unit will be applied if the rental is returned wet and/or muddy (if it is a dry-only unit).Recipient initial

13. Entire AgreementThis Agreement (including attachments) contains the entire agreement of the parties, and there are no other promises or conditions in any other agreement whether oral or written. This Agreement supersedes any prior written or oral agreements between the parties.14. SeverabilityIf any provision of this Agreement is held to be invalid or unenforceable for any reason, the remaining provisions will continue to be valid and enforceable. If an arbitrator or court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision will be deemed to be written, construed, and enforced as so limited.15. SignaturesThis Agreement may be executed in one or more counterparts, each of which shall be deemed an original and which collectively shall constitute one agreement. Use of fax, email and electronic signatures shall have the same force and effect as an original signature.
I CERTIFY THAT I HAVE READ THIS DOCUMENT, AND I FULLY UNDERSTAND THIS AGREEMENT AND AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH ABOVE.